Privacy Notice

FACT Software Group (“FACT,” “we,” “our,” or “us”) respects your privacy. This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you visit https://factsoftware.com/, submit a contact form, request or book a demonstration, or otherwise communicate with us through the website.

1. Who is responsible for your information

FACT Software Group is responsible for deciding how and why personal information submitted through this website is processed.

Where applicable, this contact also serves as our data-protection contact or Data Protection Officer for questions and requests concerning personal information.

2. Information we collect

Information you provide

When you use our Contact or Book a Demo forms, we may collect information such as:

• Your name
• Your work email address
• Your telephone number
• Your company or organization
• Your job title
• Your country or region
• Information about your business needs or interest in our services
• The contents of your message
• Any other information you voluntarily provide

Providing this information is voluntary. However, if you do not provide information marked as required, we may be unable to respond to your inquiry, arrange a demonstration, or provide the information you request.

Please do not submit passwords, financial account information, government identification numbers, health information, or other sensitive personal information through these forms.

Information collected automatically

When you visit the website, we may automatically collect limited technical and usage information, including:

• Pages viewed and links selected
• Date and time of visits
• Referring website or source
• General geographic area
• Browser type and version
• Device type and operating system
• Screen resolution and similar device information
• Cookie or device identifiers
• Internet Protocol address, which may be processed to derive general location and support security and analytics
• Country inferred from your IP address (not a precise location) so we can show regional content that matches where your request is coming from

We do not use Google Analytics to collect information such as your name, email address, or the contents of forms you submit.

3. How we use personal information

We use personal information for the following purposes:

• To respond to questions, messages, and requests
• To arrange and provide requested demonstrations
• To communicate with you about services in which you have expressed an interest
• To understand the needs of prospective clients
• To operate, maintain, secure, and improve the website
• To understand how visitors use the website
• To detect and prevent spam, fraud, misuse, and security threats
• To maintain appropriate business and communication records
• To comply with legal obligations and respond to lawful requests
• To establish, exercise, or defend legal rights

We will not use information submitted through a form for an unrelated purpose without providing additional notice and obtaining consent where required by law.

4. Contact and demonstration forms

Our Contact and Book a Demo forms are processed using Formspree, a third-party form-processing service operated by Formspree, Inc.

When you submit a form, the information entered into the form is transmitted to Formspree so it can process the submission and deliver it to us. Formspree may also process technical information such as an IP address, browser type, referring address, domain name, and access time to operate its service, prevent fraud, filter spam, and maintain security.

Formspree’s services are hosted using Amazon Web Services in the United States. This means form submissions may be processed or stored outside the country in which you live.

Formspree acts as a service provider processing form submissions on our behalf. More information is available in the Formspree Privacy Policy and on Formspree’s security page.

5. Google Analytics and cookies

We use Google Analytics to understand how visitors interact with the website. Google Analytics may use cookies or similar technologies to collect information about website activity, browser and device characteristics, approximate location, and traffic sources.

We use this information to produce statistical reports, identify technical or usability issues, understand which pages are useful to visitors, and improve the website. We do not receive reports from Google Analytics that directly identify visitors by name or email address.

Google may process analytics information on servers located in different countries. Google’s handling of information is described in the Google Privacy Policy.

You can control or delete cookies through your browser settings. Blocking analytics cookies should not prevent you from using the main features of the website. You may also use the Google Analytics Opt-out Browser Add-on.

Where applicable law requires consent for analytics cookies, we will request consent before activating those cookies.

6. Legal grounds for processing

Depending on the applicable law and the circumstances, we process personal information on one or more of the following grounds:

• You have consented to the processing
• Processing is necessary to respond to a request you made or to take steps at your request before entering into a business relationship
• Processing is necessary for our legitimate interests in operating, securing, evaluating, and improving our website and services, provided those interests are not overridden by your rights
• Processing is necessary to perform or administer a contract
• Processing is necessary to comply with a legal obligation
• Processing is necessary to establish, exercise, or defend legal claims

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. When we disclose information

We may disclose personal information to:

• Employees and authorized personnel who need the information to respond to an inquiry or arrange a demonstration
• Formspree, which processes and delivers website form submissions
• Google, which provides website analytics
• Website hosting, security, maintenance, and technical-support providers
• Professional advisers, including lawyers, accountants, auditors, and insurers
• Government agencies, regulators, courts, or law-enforcement authorities when disclosure is required or permitted by law
• A purchaser, successor, or adviser involved in a proposed or completed merger, reorganization, financing, or transfer of all or part of our business, subject to appropriate confidentiality protections

We do not sell or rent personal information.

8. International transfers

Because our website and service providers operate internationally, personal information may be processed in countries other than the country where it was collected. These countries may have privacy laws that differ from those in your country.

Where required, we use contractual, organizational, or other appropriate safeguards intended to protect personal information transferred internationally. Formspree states that it relies on Standard Contractual Clauses for relevant international transfers.

9. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Contact and demonstration requests are generally retained for up to 24 months after our last meaningful interaction with you. Information may be retained longer if:

• You become a client or enter into another business relationship with us
• A longer period is required for legal, tax, accounting, security, or recordkeeping purposes
• The information is needed to resolve a dispute or establish, exercise, or defend legal rights
• You ask us to retain it for continuing communications

Google Analytics event-level information is retained for up to 14 months, after which it is deleted or aggregated in accordance with our Google Analytics settings.

Formspree may retain submissions and technical logs as necessary to provide and secure its services. We periodically review form submissions and delete information that is no longer required.

10. Your rights and choices

Depending on where you live and the law that applies, you may have the right to:

• Ask whether we process personal information about you
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion, erasure, or blocking of information
• Object to or request restriction of certain processing
• Withdraw consent
• Request a portable copy of information you provided
• Ask about the sources, purposes, methods, recipients, and retention of your information
• Opt out of direct marketing
• Make a complaint to the applicable privacy or data-protection authority
• Seek other remedies available under applicable law

To exercise a right, contact us at info@factsoftware.com. Please state the nature of your request and the country in which you are located. We may request information necessary to confirm your identity and protect personal information from unauthorized disclosure.

We will respond within the period required by applicable law. Some rights may be subject to legal exceptions.

You will not be denied service or treated unfairly for making a legitimate privacy request.

GeoLite attribution

This product includes GeoLite Data created by MaxMind, available from https://www.maxmind.com. We use GeoLite only on this website to infer country for regional content. We do not sell or redistribute GeoLite data.

11. Country-specific information

Singapore

Individuals in Singapore may request access to or correction of personal data in accordance with applicable law. Questions and requests may be directed to our privacy and data-protection contact listed above.

India

Individuals in India may contact us to request information about processing, withdraw consent where processing is based on consent, exercise applicable data rights, or raise a grievance. Notices and consent requests will be presented in clear and understandable language as required by applicable law.

Malaysia

Providing information through our Contact and Book a Demo forms is voluntary. If required information is not provided, we may be unable to respond to the inquiry or arrange the requested demonstration.

Personal information may be disclosed to the classes of recipients identified in Section 7 of this Notice. Individuals in Malaysia may request access to or correction of their personal information and may contact us with inquiries or complaints.

This Notice is available in English and Bahasa Malaysia. The Bahasa Malaysia version is available on request from our privacy and data-protection contact at info@factsoftware.com.

Philippines

Individuals in the Philippines have the right to be informed about the processing of their personal data and may have rights to access, correction, erasure or blocking, objection, data portability, and complaint before the National Privacy Commission.

We do not use information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

Nepal

Individuals in Nepal may contact us to request access to, correction of, or deletion of personal information, subject to applicable law. We maintain the confidentiality of information submitted through the website and do not disclose it except for the purposes described in this Notice or as permitted or required by law.

12. Data security

We use reasonable organizational and technical measures designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

These measures include restricted access, encryption in transit, service-provider review, and reasonable administrative controls. Formspree states that its databases are encrypted at rest and that network traffic is protected using TLS.

No website, transmission method, or storage system is completely secure. We therefore cannot guarantee absolute security.

13. Children’s privacy

This website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children through the website.

If you believe a child has submitted personal information to us, please contact us so we can review and, where appropriate, delete it.

14. Third-party websites

The website may contain links to websites or services operated by third parties. This Privacy Notice does not govern those third parties. We encourage you to review their privacy notices before providing personal information.

15. Changes to this Notice

We may update this Privacy Notice to reflect changes to our practices, technology, services, or legal obligations. The revised Notice will be posted on this page with an updated “Last updated” date.

Where required, we will provide additional notice or request consent before applying a material change to information already collected.

16. Contact us

For questions, complaints, or requests concerning this Privacy Notice or our handling of personal information, contact: