Mid-level ERP Functional Consultant
FACT Software Philippines is looking for a competent and enthusiastic Application Support and Functional Consultant to join our fast-paced, professional and friendly team of Functional Consultants working in a friendly and professional environment.
Key Responsibilities
Implementation & Training :
- Project Implementation from Kick-Off to Go Live
- Requirement Gathering & Business Process Mapping
- System Setup, Configuration & Implementation
- FRD Documentation
- End-User Training
Helpdesk & Support Activities :
- Attend to Inbound & Outbound Helpdesk requests via Email & Phone etc
- Post Implementation Support
- Ability to develop loyal, ongoing relationships with customers
- Maintain high degree of customer engagement and satisfaction
- Responsible for retention and up-selling to current clients
- Diligently follow-up on renewal of Annual Maintenance Plans
Pre-Sales & Project Scoping:
- Product Demonstration
- Assist the Sales Team in
- Project Scoping
- Documenting Proposals & RFP responses
- Sales-To-Implementation Project Handover Documentation
You may visit clients onsite for implementation and training on new projects as well as for existing clients.
Basic Requirements
- Bachelor’s Degree
- At least 2 years of prior experience with ERP software either at a reseller, consultancy or vendor, or in an internal helpdesk or software support role with an end user.
- Comprehensive understanding of ERP and Accounting Software Systems or strong foundational Accounting knowledge
- Good communication skills
- An eye for details and strong analytical skills
- Ability to work independently and proactively
- Able to learn new software (FACT ERP.NG) quickly and thoroughly
- Will need to travel ~25% of the month for client training and implementation (Not during COVID)
Nice to Have Requirements
- Strong accounting knowledge
- 3+ years experience in ERP Sales & Client Management
Benefits
- Industry standard annual leave
- Management team that supports your growth and learning